Frequently ASKED Questions


Tickets & Refunds

Will my ticket be valid for the new event dates?
Yes! Your ticket will be valid for the new event dates in November. It will be valid for the same tournament day and seating section.
I can't make it on the new event dates. Can I get a refund?

Yes, you can get a refund! Simply log in at using the same email address you used for purchasing your tickets. In your account click on tickets, choose your tickets and request a refund. Processing the refund can take up to 14 days.

Before you Enter!

Is there a minimum age requirement?

Attendees have to be 16 years old or older. People between 12 to 15 must be followed by their parents.

When do the doors open?

Infos on schedule will follow soon!

Does my ticket grant me access on all days?

All ticket types except, of course, Day Tickets grant you access to the arena on both event days. 

Do tickets have a fixed seat?

You can choose any seat in your ticket level. Weekend and Plus Ticket holders can also sit together.

Can I give my ticket to a friend?

Yes, that's no problem at all. The name on the ticket doesn't matter. 

Can I bring food into the arena?

No, Jeunesse Arena does not allow attendees to bring food.

Can I bring a backpack to the arena?

Since the days are so long, the arena allows backpacks, we only potentially require short backpack checks when entering the venue.

Can I bring my camera to take photos during the Event?

Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course,  allowed!

Whats NOT allowed at ESL One?

The following items are not allowed inside the Jeunesse Arena:
Firearms, weapons and any sharp objects such as umbrellas.

  • Explosives and flares
  • Liquids in containers
  • Alcohol and drugs
  • Animals
  • Propaganda, racist, xenophobic and otherwise discriminatory materials
  • Posters, flyers or political pamphlets and other advertising materials
What options are there for food and drinks?

There are plenty of fast food restaurants spread in the arena.

Once Inside

Is there going to be an ESL Shop?

Yes, there is going to be an ESL Shop where you can get team merchandise and esports apparel. 

Are there any side activities?

Yes. Beside our partner booth there are many side activities. You can find further information here

May I re-enter the arena?
Yup, once you have a wristband, you can leave and re-enter as many times as you wish. Last re-entry is during the last match of the day though, so make sure to come back in time. =)
What options are there for food and drinks?

There is a variety of food stands and vendors directly inside the arena that offer something for everyone. You can also take your meal to your seating. Alternatively, you can exit the arena and have your lunch somewhere outside the arena and then re-enter.

Still Questions?