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Rio de Janeiro

Where Passion leads the dream

IMPORTANT EVENT UPDATE!

Dear CS:GO fans around the world,

together with Valve we had to make the tough but safe decision to cancel the ESL One Rio Major 2020 due to the ongoing disruption caused by the COVID-19 pandemic. We, and Valve, are committed to return with the CS:GO Major to Brasil when it is safe to do so.

While Valve is currently not able to say when and how Majors will return, as soon as they do we'll work to bring the Major to Rio. As the development of the global pandemic is unpredictable, the new dates will be announced once a return for an in-arena Major is safe for everyone involved. All purchased tickets remain fully valid. If you prefer to get a refund you can request it directly in your Eventbrite account using the email address you purchased your ticket with. Please contact our support team via csgo@eslgaming.com if you have any questions.

Brasil, we promise to bring a CS:GO Major to your country!

#WEAREONE
Your ESL Team

FAQs

Will there still be a CS:GO Major in Brasil?

Yes, 100%! Together with Valve, we promise to return with a CS:GO Major in Brasil as soon as the global health situation allows us to and we can make sure it’s safe for players, talent, and you!

When will the new dates be communicated?

While Valve is currently not able to say when and how Majors will return, as soon as they do we'll work to bring the Major to Rio. As the development of the global pandemic is unpredictable, the new dates will be announced once a return for an in-arena Major is safe for everyone involved. Make sure to sign up to our newsletter here so you don’t miss any updates!

I purchased a ticket for ESL One Rio 2020. Will it be valid for the new date?
Yes, all purchased tickets for ESL One Rio 2020 stay fully valid for the new dates!
Until when can I request a refund for my ticket?
There is no cut off date for refunds yet. You may request a refund at any time. Just note that your ticket won’t be valid for the new dates if you choose to refund it.
I purchased my ticket via Eventbrite. How do I get a refund?
You can request a refund directly in your Eventbrite account using the email address you purchased your ticket with. Please note that if you request a refund, your ticket will not be valid for the new event dates!
I purchased my ticket via Boleto on Eventbrite. What do I need to do to get my money back?

Just head over to the platform Mercado Pago. This platform can handle multiple payment methods like credit card and boleto bancario. Please click here to check a step-by-step guide on how to get your money back via Boleto Bancario on Mercado pago. If you do not have a Mercado Pago account, you need to create one with the same email address that you used to purchase your ticket(s) on Eventbrite.

How long does it take to get my money back?
Please allow Eventbrite up to 90 days of processing time for your refund request.
Where can I see the ticket category overview again?

Please click here

Can I refund my travel and hotel?
The global health situation is outside of our control. We recommend all fans to still try to cancel their bookings. Also make sure to check with your travel insurance if this case is covered.

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