Frequently ASKED Questions


Before you Enter!

Is there a minimum age requirement?

Nope! There are no age restrictions - so bring your little brother, your grandma or your whole family!

When do the doors open?

09:00 AM on Saturday September 28th and 09:00 AM on Sunday, September 29th

Does my ticket grant me access on all days?

All ticket types except, of course, Day Tickets grant you access to the arena on both event days. 

Do tickets have a fixed seat?

You can choose any seat in your ticket level. Weekend and Plus Ticket holders can also sit together.

Are tickets refundable?

No, they are not but you can give your ticket to a friend. The name on the ticket doesn't matter. 

Can I give my ticket to a friend?

Yes, that's no problem at all. The name on the ticket doesn't matter. 

Can I bring food into the arena?

No, Barclays Center doesn't allow food and drinks from the outside to be brought into the arena. 

Can I bring a backpack to the arena?

The arena doesn’t allow big bags that exceed A4 format and all bags need to be searched at the entrance, so if you can, leave your bag at home or at your hotel.

Can I bring my camera to take photos during the Event?

Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course,  allowed!

Whats NOT allowed at ESL One?

The following items are not allowed inside the Barclays Center:

  • Firearms, weapons and any sharp objects
  • Explosives and flares
  • Liquids in containers
  • Alcohol and drugs
  • Animals
  • Propaganda, racist, xenophobic and otherwise discriminatory materials
  • Posters, flyers or political pamphlets and other advertising materials
  • Bags and suitcases larger than DIN A4

Once Inside

Is there going to be an ESL Shop?

Yes, there is going to be an ESL Shop where you can get team merchandise and esports apparel. 

Are there any side activities?

Yes. Beside our partner booth there are many side activities. You can find further information here

May I re-enter the arena?
Yup, once you have a wristband, you can leave and re-enter as many times as you wish. Last re-entry is during the last match of the day though, so make sure to come back in time. =)
What options are there for food and drinks?

There is a variety of food stands and vendors directly inside the arena that offer something for everyone. You can also take your meal to your seating. Alternatively, you can exit the arena and have your lunch somewhere outside the arena and then re-enter.

Still Questions?