Frequently ASKED Questions

EVERYTHING YOU NEED TO KNOW ABOUT ESL ONE COLOGNE!

Tickets & Refunds

I purchased a ticket for ESL One Cologne 2020. Is my ticket valid for 2021?
Yes, all purchased tickets for ESL One Cologne 2020 are automatically valid for ESL One Cologne 2021 on July 16-18 at LANXESS arena.
Can I get a ticket refund if I already know that I can’t make it to the new 2021 dates?

Yes, if you already know that you won’t be able to make it to the new date of ESL One Cologne in 2021, we will refund your 2020 ticket at the purchase price. Please note that refunds are possible until December 31st of 2020.

Do I need to decide now? When is the latest that I can still get a refund for my 2020 ticket?
You can request a ticket refund until December, 31st 2020. After that, the refund process will close.
I purchased my ticket via Eventbrite. How do I get a refund?

If you purchased your ticket at any other selling point, you can request a refund there by showing them this FAQ or our latest update to prove that we, as the event organizer, officially allow refunds for ESL One Cologne 2020.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

How long will it take to have the ticket refunded via Eventbrite?
We rely on our ticket provider Eventbrite. As of now, once you requested a refund, it can take up to 30 working days to get the refund processed. You will receive an email once the refund is done.
I purchased my ticket via Eventim. How do I get a refund?

If you bought your ticket via Eventim, just contact their support team here and request a refund.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

I purchased my ticket via any other shop than Eventbrite or Eventim. How do I get a refund?

If you purchased your ticket at any other selling point, you can request a refund there by showing them this FAQ or our latest update to prove that we, as the event organizer, officially allow refunds for ESL One Cologne 2020.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

My 2020 ticket included a goodie bag, what happens to that?
You will get a Goodie Bag at ESL One Cologne 2021!
Can I already buy a ticket for ESL One Cologne 2021?

Yes, tickets for ESL One Cologne 2021 are on sale right now. All 2020 tickets that are being refunded by fans until the end of the year, will be made purchasable again. That means, some currently sold out premium tickets might be available in the future again.

Can I refund my travel and hotel?
The global health situation is outside of our control. We tried our very best to make this event happen, but respect the decision of the Federal Government of Germany and we won’t be able to refund any travel and accommodation. We recommend all fans to still try to cancel their bookings. Also make sure to check with your travel insurance if this case is covered.

ESL ONE Cologne 2020

Is ESL One Cologne 2020 still happening without a live-audience?

Yes, in the spirit of esports and to keep the competition for players going, this year's ESL One Cologne will be transformed into a broadcasted tournament without a live-audience on 21 - 30 August. Our team is currently working out the final tournament details to still bring ESL One Cologne to you, the fans, with a solution that is the best and safest for players, coaches, employees, and talent. More information will be available soon.

Will ESL One Cologne 2020 be broadcasted online?
Yes, online and linear TV broadcasts will be available for everyone at home. We still want to make this a great tournament to watch and hope to see every one of you in the chat. POGGERS!

ESL ONE Cologne 2021

Is there a minimum age requirement?

Yes, you have to be at least 16 years old to attend. The legal age limit in Germany is 16+ for this event and we cannot make any exceptions, even with a legal guardian present or written authorization. 🙁

Is there going to be an ESL Shop?

Yes, there is going to be an ESL Shop where you can get team merchandise and esports apparel. 

Are there any side activities?

Yes. Beside our partner booth there are many side activities.

Does my ticket grant me access on all days?

All ticket types except, of course, Day Tickets grant you access to the arena on all three event days. 

Do tickets have a fixed seat?

You can choose any seat in your ticket level. Weekend and Plus Ticket holders can also sit together.

Why does my ticket say "upper rank" or "lower rank"?

It's because of Eventim's ticketing system that automatically adds this to every ticket sold. But upper- and lower-rank tickets are equal during ESL One Cologne 2020. You can enter both ranks with either "upper" or "lower" rank written on your ticket. So upper-ticket holders can sit together with lower-ticket holders.

Are tickets refundable?

No, they are not but you can give your ticket to a friend. The name on the ticket doesn't matter. 

Can I give my ticket to a friend?

Yes, that's no problem at all. The name on the ticket doesn't matter. 

May I re-enter the arena?

Yup, once you have a wristband, you can leave and re-enter as many times as you wish. Last re-entry is during the last match of the day though, so make sure to come back in time. =)

Can I bring food into the arena?

No, LANXESS arena doesn't allow food and drinks from the outside to be brought into the arena. 

What options are there for food and drinks?

There is a variety of food stands and vendors directly inside the arena that offer something for everyone. You can also take your meal to your seating. Alternatively, you can exit the arena and have your lunch somewhere outside the arena and then re-enter.

Check the list of opportunities:

Sweets:

  • Süßriegel 1,50€
  • Donuts 2,50€
  • Cake 2,50€
  • Brownies 2,50€
  • Croissants 2,00€
  • Cookies 2,50€
  • Slush Eis 3,00€
  • Nachos 4,00€
  • Popcorn 3,90€
  • Chips 2,90€
  • Prezel 2,80€
  • Haribo 2,00€

Snacks:

  • Pizza Tuna 4,90€
  • Pizza Pepperoni 4,50€
  • Pizza Vegetarian 4,50€
  • Pizza Margherita 4,00€
  • Bratwurst 3,50€
  • Currywurst 4,00€
  • Krakauer 4,00€
  • Bockwurst 3,00€
  • French Fries 3,00€
  • Backed Potatoe 3,90€
  • Pasta 5,90€
  • Arenaburger 3,20€
  • Alpenburger 5,90€
  • Chickenburger 5,90€
  • Cheeseburger 2,90€
  • Chilliburger 3,20€
  • Peppers 6,20€
  • Hot Dog 3,90€
  • Schnitzelbrötchen 3,90€
  • Potato Fritter 3,00€

Drinks:

  • Pils, Kölsch 5,00€
  • Cola, Limo etc 4,50€
  • Espresso 2,00€
  • Latte Macchiato 3,50€
  • White Coffee 3,50€
  • Tea 2,00€
  • Hot Chocolate 2,50€
  • Coffee 2,50€
  • Cappuccino 3,00€
  • Café Frappe 4,00€
  • Ice Tea 4,00€
Can I bring a backpack to the arena?

The arena doesn’t allow big bags that exceed A4 format and all bags need to be searched at the entrance, so if you can, leave your bag at home or at your hotel. 

Can I bring my camera to take photos during the Event?

Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course,  allowed!

What can I bring with me to ESL One?

The following items are not allowed inside the LANXESS arena:

  • Firearms, weapons and any sharp objects
  • Explosives and flares
  • Liquids in containers
  • Alcohol and drugs
  • Animals
  • Propaganda, racist, xenophobic and otherwise discriminatory materials
  • Posters, flyers or political pamphlets and other advertising materials
  • Bags and suitcases larger than DIN A4

Still Questions?