Frequently ASKED Questions


Is there a minimum age requirement?

Yes, you have to be at least 16 years old to attend. The legal age limit in Germany is 16+ for this event and we cannot make any exceptions, even with a legal guardian present or written authorization. 🙁

When do the doors open?

12:00 PM on Friday 10th and Saturday 11th, and 11:00 AM on Sunday, July 12th

Is there going to be an ESL Shop?

Yes, there is going to be an ESL Shop where you can get team merchandise and esports apparel. 

Are there any side activities?

Yes. Beside our partner booth there are many side activities. You can find further information here

Does my ticket grant me access on all days?

All ticket types except, of course, Day Tickets grant you access to the arena on all three event days. 

Do tickets have a fixed seat?

You can choose any seat in your ticket level. Weekend and Plus Ticket holders can also sit together.

Why does my ticket say "upper rank" or "lower rank"?

It's because of Eventim's ticketing system that automatically adds this to every ticket sold. But upper- and lower-rank tickets are equal during ESL One Cologne 2020. You can enter both ranks with either "upper" or "lower" rank written on your ticket. So upper-ticket holders can sit together with lower-ticket holders.

Are tickets refundable?

No, they are not but you can give your ticket to a friend. The name on the ticket doesn't matter. 

Can I give my ticket to a friend?

Yes, that's no problem at all. The name on the ticket doesn't matter. 

May I re-enter the arena?

Yup, once you have a wristband, you can leave and re-enter as many times as you wish. Last re-entry is during the last match of the day though, so make sure to come back in time. =)

Can I bring food into the arena?

No, LANXESS arena doesn't allow food and drinks from the outside to be brought into the arena. 

What options are there for food and drinks?

There is a variety of food stands and vendors directly inside the arena that offer something for everyone. You can also take your meal to your seating. Alternatively, you can exit the arena and have your lunch somewhere outside the arena and then re-enter.

Check the list of opportunities:


  • Süßriegel 1,50€
  • Donuts 2,50€
  • Cake 2,50€
  • Brownies 2,50€
  • Croissants 2,00€
  • Cookies 2,50€
  • Slush Eis 3,00€
  • Nachos 4,00€
  • Popcorn 3,90€
  • Chips 2,90€
  • Prezel 2,80€
  • Haribo 2,00€


  • Pizza Tuna 4,90€
  • Pizza Pepperoni 4,50€
  • Pizza Vegetarian 4,50€
  • Pizza Margherita 4,00€
  • Bratwurst 3,50€
  • Currywurst 4,00€
  • Krakauer 4,00€
  • Bockwurst 3,00€
  • French Fries 3,00€
  • Backed Potatoe 3,90€
  • Pasta 5,90€
  • Arenaburger 3,20€
  • Alpenburger 5,90€
  • Chickenburger 5,90€
  • Cheeseburger 2,90€
  • Chilliburger 3,20€
  • Peppers 6,20€
  • Hot Dog 3,90€
  • Schnitzelbrötchen 3,90€
  • Potato Fritter 3,00€


  • Pils, Kölsch 5,00€
  • Cola, Limo etc 4,50€
  • Espresso 2,00€
  • Latte Macchiato 3,50€
  • White Coffee 3,50€
  • Tea 2,00€
  • Hot Chocolate 2,50€
  • Coffee 2,50€
  • Cappuccino 3,00€
  • Café Frappe 4,00€
  • Ice Tea 4,00€
Can I bring a backpack to the arena?

The arena doesn’t allow big bags that exceed A4 format and all bags need to be searched at the entrance, so if you can, leave your bag at home or at your hotel. 

Can I bring my camera to take photos during the Event?

Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course,  allowed!

What can I bring with me to ESL One?

The following items are not allowed inside the LANXESS arena:

  • Firearms, weapons and any sharp objects
  • Explosives and flares
  • Liquids in containers
  • Alcohol and drugs
  • Animals
  • Propaganda, racist, xenophobic and otherwise discriminatory materials
  • Posters, flyers or political pamphlets and other advertising materials
  • Bags and suitcases larger than DIN A4

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