Cologne 2020/2021

Important Update

ESL ONe Cologne 2020

ESL One Cologne 2020 will be transformed into a broadcasted tournament without a live-audience on 21 - 30 August. All purchased tickets will be valid for 2021.

ESL ONE Cologne 2021

ESL One Cologne 2021 will happen on 16 - 18 July with a live audience next year. All purchased tickets for the 2020 edition will be valid for the 2021 event.

Dear CS:GO Fans,

This update comes with a heavy heart from everyone at ESL. Following Germany’s official ruling that no large gatherings can take place until the end of August, 2020 we are announcing that the 2020 edition of ESL One Cologne will take place without a live audience this year. At the same time, we unveil the ESL One Cologne 2021 dates: July 16 -18 with all purchased 2020 tickets remaining valid for next year’s event.

We will be back in LANXESS arena on July 16-18 in 2021. If you have already booked your trip to Cologne in 2020, we advise to cancel and reschedule your bookings. Your purchased tickets for 2020 remain fully valid for ESL One Cologne 2021. If you already know you can’t make the new date, you are able to request a ticket refund until the end of 2020. 

How do I get a refund?

I purchased my ticket via Eventbrite.

You can request a refund directly in your Eventbrite account using the email address you purchased your ticket with. Once you requested a refund, it can take up to 30 working days to get the refund processed. You will receive an email once the refund is done.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

I purchased my ticket via Eventim.

If you bought your ticket via Eventim, just contact their support team here and request a refund.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

I purchased my ticket somewhere else.

If you purchased your ticket at any other selling point, you can request a refund there by showing them this FAQ or our latest update to prove that we, as the event organizer, officially allow refunds for ESL One Cologne 2020.

Please note that if you refund your 2020 ticket, it will not be valid for ESL One Cologne 2021.

Please contact our support team via csgo@eslgaming.com if you have any questions.

In the spirit of esports and to keep the competition for players going, this year's ESL One Cologne will be transformed into a broadcasted tournament without a live-audience on 21 - 30 August. Our team is currently working out the final tournament details to still bring ESL One Cologne to you, the fans, with a solution that is the best and safest for players, coaches, employees, and talent. More information will be available soon.

For the past six years, we have greeted thousands of fans from all over the world at the Cathedral of Counter-Strike. And no matter where everyone came from, all of us came together as one in Cologne. We celebrated our favorite game, added new names to our friend lists and just had a good time together while CS:GO history was being made right in front of us on the big stage.

We are going to miss every single one of you this year.
#WEAREONE

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